8.2 Triaging bugs (LilyPond Contributor’s Guide)

### 8.2 Triaging bugs

#### Emails to you personally

Sometimes a confused user will send a bug report (or an update to a report) to you personally. If that happens, please forward such emails to the `bug-lilypond` list.

#### Emails to `bug-answers`

Some of these emails will be comments on issues that you added to the tracker.

- If they are asking for more information, give the additional information.
- If the email says that the issue was classified in some other manner, read the rationale given and take that into account for the next issue you add.
- Otherwise, move them to your `bug-ignore` folder.

Some of these emails will be discussions about Bug Squad work; read those.

#### Emails to `bug-current`

Dealing with these emails is your main task. Your job is to get rid of these emails in the first method which is applicable:

1. If the email has already been handled by a Bug Squad member (i.e. check to see who else has replied to it), delete it.
2. If the email is a question about how to use LilyPond, reply with this response:

       For questions about how to use LilyPond, please read our
       documentation available from:
         https://lilypond.org/manuals.html
       or ask the lilypond-user mailing list.

3. If the email mentions “the latest git”, or any version number that has not yet been officially released, forward it to `lilypond-devel`.
4. If a bug report is not in the form of a Tiny example, direct the user to resubmit the report with this response:

       I'm sorry, but due to our limited resources for handling bugs, we
       can only accept reports in the form of Tiny examples.  Please see
       step 2 in our bug reporting guidelines:
         https://lilypond.org/bug-reports.html

5. If anything is unclear, ask the user for more information.

   How does the graphical output differ from what the user expected? What version of lilypond was used (if not given) and operating system (if this is a suspected cause of the problem)? In short, if you cannot understand what the problem is, ask the user to explain more. It is the user’s responsibility to explain the problem, not your responsibility to understand it.

6. If the behavior is expected, the user should be told to read the documentation:

       I believe that this is the expected behavior -- please read our
       documentation about this topic.  If you think that it really is a
       mistake, please explain in more detail.  If you think that the
       docs are unclear, please suggest an improvement as described by
       “Simple tasks -- Documentation” on:
         https://lilypond.org/help-us.html

7. If the issue already exists in the tracker, send an email to that effect:

       This issue has already been reported; you can follow the
       discussion and be notified about fixes here:

   (copy+paste the GitLab issue URL)

8. Accept the report as described in Adding issues to the tracker.

All emails should be CC’d to the `bug-lilypond` list so that other Bug Squad members know that you have processed the email.

Note: There is no option for “ignore the bug report” – if you cannot find a reason to reject the report, you must accept it.

#### LilyPond Contributor’s Guide v2.26.0 (stable-branch).

- 1 Introduction to contributing
  - 1.1 Help us
  - 1.2 Overview of work flow
  - 1.3 Summary for experienced developers
  - 1.4 Mentors
- 2 Quick start
  - 2.1 LilyDev
    - Installing LilyDev in VirtualBox
    - Configuring LilyDev in VirtualBox
  - 2.2 Compiling with LilyDev
  - 2.3 Now start work!
- 3 Working with source code
  - 3.1 Setting up
    - 3.1.1 Installing Git
    - 3.1.2 Creating a GitLab account and setting up SSH
    - 3.1.3 Cloning and forking the repository
    - 3.1.4 Configuring Git
  - 3.2 Git cheat sheet
  - 3.3 Lifecycle of a merge request
    - 3.3.1 Uploading a patch for review
    - 3.3.2 Automated testing
    - 3.3.3 Patch countdown
    - 3.3.4 Merging to master
    - 3.3.5 Abandoned patches
  - 3.4 Writing good commit messages
  - 3.5 Commit access
  - 3.6 Further Git documentation resources
  - 3.7 Repository directory structure
- 4 Compiling
  - 4.1 Overview of compiling
  - 4.2 Requirements
    - 4.2.1 Requirements for running LilyPond
    - 4.2.2 Requirements for compiling LilyPond
      - Fedora
      - Linux Mint
      - OpenSUSE
      - Ubuntu
      - Other
    - 4.2.3 Requirements for building documentation
  - 4.3 Getting the source code
  - 4.4 Configuring `make`
    - 4.4.1 Build modes
    - 4.4.2 Running `autogen.sh`
    - 4.4.3 Running `configure`
      - Configuration options
      - Checking build dependencies
      - Configuring target directories
  - 4.5 Compiling LilyPond
    - 4.5.1 Using `make`
    - 4.5.2 Saving time with the `-j` option
    - 4.5.3 Useful `make` variables
  - 4.6 Post-compilation options
    - 4.6.1 Installing LilyPond from a local build
    - 4.6.2 Generating documentation
      - Documentation editor’s edit/compile cycle
      - Building documentation
      - Building a single document
      - Saving time with `CPU_COUNT`
      - Installing documentation
      - Building documentation without compiling
    - 4.6.3 Testing LilyPond binary
  - 4.7 Problems
  - 4.8 Concurrent stable and development versions
    - 4.8.1 Replacing the notation fonts in development versions
  - 4.9 Build system
- 5 Documentation work
  - 5.1 Introduction to documentation work
  - 5.2 `\version` in documentation files
  - 5.3 Documentation suggestions
  - 5.4 Texinfo introduction and usage policy
    - 5.4.1 Texinfo introduction
    - 5.4.2 Documentation files
    - 5.4.3 Sectioning commands
    - 5.4.4 Menus
    - 5.4.5 LilyPond formatting
    - 5.4.6 Text formatting
    - 5.4.7 Syntax survey
      - Comments
      - Cross-references
      - External links
      - Fixed-width font
      - Indexing
      - Lists
      - Special characters
      - Miscellany
    - 5.4.8 Other text concerns
  - 5.5 Documentation policy
    - 5.5.1 Books
    - 5.5.2 Section organization
    - 5.5.3 Checking cross-references
    - 5.5.4 General writing
    - 5.5.5 Technical writing style
  - 5.6 Tips for writing documentation
    - 5.6.1 Working on subsections
    - 5.6.2 Searching
  - 5.7 Scripts to ease documentation work
    - 5.7.1 Building only one section of the documentation
    - 5.7.2 Updating documentation with `convert-ly`
  - 5.8 Documentation strings in the Internals Reference
  - 5.9 Translating the documentation
    - 5.9.1 Getting started with documentation translation
      - Translation requirements
      - Which documentation can be translated
      - Starting translation in a new language
    - 5.9.2 Documentation translation details
      - Files to be translated
      - Translating the website and other Texinfo documentation
      - Adding a Texinfo manual
    - 5.9.3 Documentation translation maintenance
      - Check state of translation
      - Updating documentation translation
      - Updating translation committishes
      - Maintaining without updating translations
    - 5.9.4 Technical background
- 6 Website work
  - 6.1 Introduction to website work
  - 6.2 Uploading website
  - 6.3 Debugging website and docs locally
  - 6.4 Translating the website
- 7 LilyPond Wiki work
  - 7.1 Introduction to the LilyPond Wiki
  - 7.2 Adding and editing snippets
  - 7.3 Snippet administration
  - 7.4 The `makelsr.pl` script
  - 7.5 LilyPond Wiki to Git
- 8 Issues
  - 8.1 Introduction to issues
  - 8.2 Triaging bugs
  - 8.3 Issue classification
  - 8.4 Adding issues to the tracker
- 9 Regression tests
  - 9.1 Introduction to regression tests
  - 9.2 Precompiled regression tests
  - 9.3 Compiling regression tests
  - 9.4 Regtest comparison
  - 9.5 Pixel-based regtest comparison
  - 9.6 Finding the cause of a regression
  - 9.7 MusicXML tests
- 10 Programming work
  - 10.1 Overview of LilyPond architecture
  - 10.2 LilyPond programming languages
  - 10.3 Programming without compiling
  - 10.4 Finding functions
  - 10.5 Code style
    - 10.5.1 Languages
    - 10.5.2 Filenames
    - 10.5.3 Code formatting
    - 10.5.4 Naming Conventions
    - 10.5.5 Broken code
    - 10.5.6 Code comments
    - 10.5.7 Handling errors
    - 10.5.8 Localization
  - 10.6 Warnings, Errors, Progress and Debug Output
  - 10.7 Debugging LilyPond
    - 10.7.1 Debugging overview
    - 10.7.2 Debugging C++ code
    - 10.7.3 Debugging Scheme code
    - 10.7.4 Debugging scoring algorithms
    - 10.7.5 Debugging skylines
  - 10.8 Tracing object relationships
  - 10.9 Tracing processing time
  - 10.10 Adding or modifying features
    - 10.10.1 Write the code
    - 10.10.2 Write regression tests
    - 10.10.3 Write convert-ly rule
    - 10.10.4 Automatically update documentation
    - 10.10.5 Manually update documentation
    - 10.10.6 Edit changes.tely
    - 10.10.7 Verify successful build
    - 10.10.8 Verify regression tests
    - 10.10.9 Post patch for comments
    - 10.10.10 Push patch
    - 10.10.11 Closing the issues
  - 10.11 Iterator tutorial
  - 10.12 Engraver tutorial
    - 10.12.1 Useful methods for information processing
    - 10.12.2 Translation process
    - 10.12.3 Listening to music events
    - 10.12.4 Acknowledging grobs
    - 10.12.5 Engraver declaration/documentation
  - 10.13 Callback tutorial
  - 10.14 Understanding pure properties
    - 10.14.1 Purity in LilyPond
    - 10.14.2 Writing a pure function
    - 10.14.3 How purity is defined and stored
    - 10.14.4 Where purity is used
    - 10.14.5 Case studies
    - 10.14.6 Debugging tips
  - 10.15 LilyPond scoping
  - 10.16 Regular expressions
  - 10.17 Scheme->C interface
    - 10.17.1 Comparison
    - 10.17.2 Conversion
  - 10.18 Garbage collection for dummies
  - 10.19 LilyPond miscellany
    - 10.19.1 Spacing algorithms
    - 10.19.2 Info from Han-Wen email
    - 10.19.3 Music functions and Guile debugging
    - 10.19.4 Articulations on EventChord
- 11 Release work
  - 11.1 Development phases
  - 11.2 Release checklist
  - 11.3 Major release checklist
- 12 Modifying the Emmentaler font
  - 12.1 Overview of the Emmentaler font
  - 12.2 Font creation tools
  - 12.3 Adding a new font section
  - 12.4 Adding a new glyph
  - 12.5 Building the changed font
  - 12.6 METAFONT formatting rules
- 13 Administrative policies
  - 13.1 LilyPond is GNU Software
  - 13.2 Environment variables
  - 13.3 Performing yearly copyright update (“grand-replace”)
- Appendix A GNU Free Documentation License